Ways of payment
Payment can be hold in cash, by bank transfer or credit card.
If there is no prepayment or card guarantee, reservation is considered to be not-guaranteed and can be cancelled by the hotel till 6 pm local time of arrival day.
Bank transfer payment should be completed till check-in time.
Prices for accommodation are established in Russian Rubles.
Check-in – since 14:00, check-out – till 12:00
Rules of refund in case of cancellation
1. Customer can cancel reservation 24 hours before check-in free of charge (valid for reservations made less for 7 nights and not more than 4 rooms)
1.1. Customer will be charged penalty for the first night in case of cancellation less than 24 hours. If reservation is made and paid for more than 1 night, the rest of the amount except penalty for accommodation will be refunded.
2. In case of no-show penalty for the first night will be charged. If reservation is made and paid for more than 1 night, the rest of the amount except penalty for accommodation will be refunded.
2.1. In case of no-show for reservation made for more than 1 night, reservation is cancelled the day next after check-in at 14:00.
2. Customer can change dates of accommodation without penalty 24 hours before check-in (reducing the dates of stay and changing check-in date for a later one)
If the changes are made less than 24 hours before check-in or during customer`s stay, then the customer is charged penalty for 1 night. the rest of the amount except penalty for accommodation will be refunded.
If reservation is made for more than 7 days, full prepayment of accommodation should be made within 3 business days since the date of reservation, but not late than 3 business days till check-in date.
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Payment by card
