Call us: + 7 (495) 204-222-6            Booking: reserve@hoteltroyka.ru        Travel:travel@hoteltroyka.ru

Ways of payment

Payment can be hold in cash, by bank transfer or credit card.

If there is no prepayment or card guarantee, reservation is considered to be not-guaranteed and can be cancelled by the hotel till 6 pm local time of arrival day.

Bank transfer payment should be completed till check-in time.

Prices for accommodation are established in Russian Rubles.

Check-in – since 14:00, check-out – till 12:00

Rules of refund in case of cancellation

1. Customer can cancel reservation 24 hours before check-in free of charge (valid for reservations made less for 7 nights and not more than 4 rooms)

1.1. Customer will be charged penalty for the first night in case of cancellation less than 24 hours. If reservation is made and paid for more than 1 night, the rest of the amount except penalty for accommodation will be refunded.

2. In case of no-show penalty for the first night will be charged. If reservation is made and paid for more than 1 night, the rest of the amount except penalty for accommodation will be refunded.

2.1. In case of no-show for reservation made for more than 1 night, reservation is cancelled the day next after check-in at 14:00.

2. Customer can change dates of accommodation without penalty 24 hours before check-in (reducing the dates of stay and changing check-in date for a later one)

If the changes are made less than 24 hours before check-in or during customer`s stay, then the customer is charged penalty for 1 night. the rest of the amount except penalty for accommodation will be refunded.

If reservation is made for more than 7 days, full prepayment of accommodation should be made within 3 business days since the date of reservation, but not late than 3 business days till check-in date.

ATTENTION!

Before using our websites, applications and products or services, before paying for services, Please read carefully and in its entity PRIVACY POLICY


Payment by card



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