Call us: + 7 (495) 204-222-6            Booking: reserve@hoteltroyka.ru        Travel:travel@hoteltroyka.ru

Ways of payment

Payment can be hold in cash, by bank transfer or credit card.

If there is no prepayment or card guarantee, reservation is considered to be not-guaranteed and can be cancelled by the hotel till 6 pm local time of arrival day.

Bank transfer payment should be completed till check-in time.

Prices for accommodation are established in Russian Rubles.

Check-in – since 14:00, check-out – till 12:00

Rules of refund in case of cancellation

1. Customer can cancel reservation 24 hours before check-in free of charge (valid for reservations made less for 7 nights and not more than 4 rooms)

1.1. Customer will be charged penalty for the first night in case of cancellation less than 24 hours. If reservation is made and paid for more than 1 night, the rest of the amount except penalty for accommodation will be refunded.

2. In case of no-show penalty for the first night will be charged. If reservation is made and paid for more than 1 night, the rest of the amount except penalty for accommodation will be refunded.

2.1. In case of no-show for reservation made for more than 1 night, reservation is cancelled the day next after check-in at 14:00.

2. Customer can change dates of accommodation without penalty 24 hours before check-in (reducing the dates of stay and changing check-in date for a later one)

If the changes are made less than 24 hours before check-in or during customer`s stay, then the customer is charged penalty for 1 night. the rest of the amount except penalty for accommodation will be refunded.

If reservation is made for more than 7 days, full prepayment of accommodation should be made within 3 business days since the date of reservation, but not late than 3 business days till check-in date.

ATTENTION!

Before using our websites, applications and products or services, before paying for services, Please read carefully and in its entity PRIVACY POLICY


Payment by card

Acceptance of payments on the site is provided by the processing center MKB Bank.

You can use bank cards MIR, Visa, Visa Electron, MasterCard and Maestro for online-payment.

If you card supports 3D-Secure, authorization will be completed with one-time password.

After payment is completed, electronic receipt confirming payment and containing QR-code is sent to the payer by e-mail.

In case of refund, money is refunded to the same card, payment was proceeded from.

Bank transfer payment (for payments in EUR)

Bank details for payment order to make bank transfer

Recipient City hotels Limited liability company

TIN 9715236346

KPP 770501001

Account: 40702978500350000879

Transit account: 40702978600357000879

Credit Bank of Moscow (Public Joint Stock Company)

SWIFT: MCRB RU MM

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